hi! i am trying to use this article to create an autoresponse from jira. i want the email to send a reply to the emailer after they send an email to us. i would also like jira to send an email once we assign the jira ticket to someone. how do we actually automate the email after setting this up? thank you
alli
What type of project are these issues in; Work Management, Software, or Service Management?
Are the email senders licensed users of your Jira instance? Is the sender being set as the Reporter of the issue?
this is a software project. and no, this is for a service desk use, so they are not being set to the reporters. i'm wondering if i absolutely cannot do this without needing it to be in service management.
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