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Creating Issues from emails?

Mahima Srivastav

Can we configure custom atlassian emails in JIRA Software cloud like we do in JIRA service management to auto-create issues from incoming mails?

In JIRA service management, we can use custom emails like support@companyname.atlassian.net. Can we do something similar in JIRA software cloud?

Accepted answers

Jack Brickey

Unlike JSM Atlassian does not offer an inbound email address option for JSW. You must use your own email. This could be a company email or some private email, e.g. Gmail

All comments

Airbus Driver

Yep, you can achieve this depending on the mail handler you configure. Everything is available here - Create issues and comments from emails

Mahima Srivastav

The documentation refers to emails belonging to the user or the company. I'm referring to emails which are custom generated in JIRA Service Management and can we create similar custom emails in JIRA software.

Jack Brickey

@Mahima Srivastav , i am not following why @Airbus Driver answer isn’t what you are asking for.

with JSM you can create a custom email for creating and updating issues. The article in the link provided gives you a means of doing the same thing for JSW. Maybe you specifically want to use Atlassian‘s email domain rather than your own is that the point?

Mahima Srivastav

That is correct

Jack Brickey

Unlike JSM Atlassian does not offer an inbound email address option for JSW. You must use your own email. This could be a company email or some private email, e.g. Gmail

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