Move a board or issues from one company to another?

Question

Hi.

I am new to Jira so not very comfortable in it's setup/options.

I have just inherited a project from another company.

I would like to get the issues from a team managed board owned by them onto a team managed board owned by me.

Can I:

1. move the entire board from their ownership to mine?

2. move the tickets in bulk?

Any advice would be welcome.

Trudy P Claspill · Answer

I also just saw this post where another community member said they recently moved a Jira project from one Cloud instance to another. Maybe if you reach out to that person they can tell you the details of what they did.

https://community.atlassian.com/t5/Jira-Software-questions/After-transitioning-a-project-from-one-cloud-instance-to-another/qaq-p/1740221

Trudy P Claspill · Answer

Is the source site also Jira Cloud? If so, per the following article, moving individual projects directly from one Jira Cloud site to another is not specifically supported.

https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html

But it does outline available work arounds.

Tony McKenzie · Answer

@Trudy Claspill

Hi Trudy

Thanks for responding.

Yes, the project is in a different Jira instance.

The company that currently own the Jira project will, soon, stop working on it and we need to get the tickets into our own instance of Jira.

I hope that I don't have to recreate each of the many tickets manually. There are a number of tickets with historic info/comms which would be lost.