How can I restrict creation of ticket if our support email is added in CC

Question

Hi Team,

We do not want any tickets being raised if our mail ID is added in CC, but if the emails are directly sent to us Adding in "TO" then we need a ticket created in JIRA.

Let me know how can we implement this.

Jack Brickey · Answer

There isn’t a solution for that out of the box. You’d have to look at some other mail handler solution such as JETI or JEMH.