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Cannot find option for User Management

Robert Edyvean

I am set up as an Administrator for the Cloud account, and want to deactivate a number of users, however I don't seem to get any options to do this. When I go to Administration / Users, I only see an option to Invite Users. I know that I can remove users from a specific project, but I have a feeling that this won't affect the number of active licenses until I deactivate them or delete them "properly"

Accepted answers

Jack Brickey

@Robert Edyvean , looking at your URL as well as the screen you shared, I note that you are a “trusted user“ not a Jira administrator. So you do not have the necessary permissions to revoke access. Please reach out to your dear administrator to achieve your goal.

All comments

shruti gupta_u2on0a

Hi @Robert Edyvean

I can understand that you want to deactivate/delete the users from the JIra .

Navigate to the user management and then click on user name and this will land into another page, from their you can deactivate the user from the product by deselecting the check box Or just toggle off the option "Has accesson site " .

Also ,for deletion of the user ,select the three dot and remove user .But it is suggested to deactivate the user instead of deleting.

Refere document for more detail

https://support.atlassian.com/confluence-cloud/docs/what-happens-when-an-account-is-deactivated-vs-deleted/

Robert Edyvean

Thanks Shruti, you say "Navigate to the user management" but how do I do this? Under Administration ... Users I just get an option to "Invite Users" ...

shruti gupta_u2on0a

Administration->User Management->Users --> you will see the List of user ->click on the user you want to deactivate .

Note - There is no separate button for deactivating the user like invite user.

Can you share the screenshot of the issue where you stuck?

Jack Brickey

Share a screenshot of what you are looking at. Here is where you should be and what you should see. Note you may not have full admin permissions…

Jack Brickey

Robert Edyvean

I'm logged on as info@doccoms.co.uk which as you can see is clearly an Administrator...

Robert Edyvean

(The other two users are also defined with "Administrator" roles by the way

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