What we are trying to do is to improve our service desk workflow with "actions" that our agents can take. One action, would be to "Create an analysis ticket". Service Desks "Create Linked Ticket" does not do what we want.
One way to do this is to use a Manual Automation rule, the issue is that there is no way to limit manual automation rules to be available only if certain fields are set in the ticket.
Ideally, there would be a way to create a transition in our workflow, which could bring up a screen, and have an automation rule fire as a post action.
Is there anyway to do this easily?
Originally, one of our thoughts was to have the transition add a label as a post, and then have automation trigger on the addition of the label. The problem is transition post functions cannot add labels (have no idea why).
