didn't receive verification link from Confluence

Anna Zhao

Hi, I'm having problems to log into Confluence for the first time. I used company email to login, but it required email verification first. It showed an email verification link has been sent to my email address, but I never received any link from Confluence. I tried many times today, also clicked "resent verification link", but still nothing to my inbox. My email address has nothing wrong, it can receive emails from other applications. 

Adrian Vojvodic

Hi Anna, have you checked your spam, junk, filtered, or low-priority in-boxes? Or maybe try searching for "Verify your email for Confluence" in all mail?

If the verification email is nowhere to be found, try creating a ticket from the link below:

The Cloud support team can help with this, since they're able to check the email address and see if there's an issue sending it through.