No Incoming Default Cloud Mail Server After Restoring From Backup

Question

Hi

I restored a backup of JIRA cloud and it doesn't have the default cloud mail server for incoming mail. I found a thread referring to a bug where there's a workaround to setup the server again but it didn't work (it gives me "something went wrong" error)

I found another thread stating that it only gets fixed by contacting support but I couldn't contact support as I'm on the free plan so I get "ask community" option only.

Help please :(

Dirk Ronsmans · Accepted Answer

Hi @Samar El-Zorkany ,

Sounds indeed like something only support would be able to help with.

i'll escalate this question to them so they can chime in here.

Dario B · Accepted Answer

Hello @Samar El-Zorkany ,

This is a know issue tracked as:

* [MIG-654] After site import, the cloud incoming mail server is overwritten

I have created a support ticket in your behalf in order to get this issue fixed: JST-675223

However, since you have multiple sites on your name I have temporary set the community Jira as the site.

Please review the ticket, provide the name of the site affected by this issue, and consent access to your instance so that the assigned support engineer will be able to proceed without having to ask for it (this way you will save some time).

Cheers,
Dario