Trying to link text in article to a heading in same KB article

Erol Kilic

Hi there, 

 

I am trying to link a heading in a Knowledge Base article to some text in the same article, so that when a user clicks the link at the top of the page, it will take them to the heading further down on the page. It seems this is possible in Confluence proper but I am having trouble doing this in the knowledge base and customer portal. Does anyone know if this possible?

Angélica Luz

Hello @Erol Kilic,

Welcome to Atlassian Community!

Just to make sure we are on the same page, I would like to know if you are using the Table of Contents macro or adding the direct link of the heading (by copying the link).

If it’s the Table of Contents, currently, it doesn’t work on Firefox due to a bug, but it works normally on Chrome, Safari.

• Clicking an anchor link within a Knowledge base article does not work for customers in Firefox

If you are using the “Copy link to heading” and adding it at the top of the page, it’s expected that it won’t work on the portal because the URL is different. For more information, please check the feature request ticket below:

• Allow Confluence anchor links URL tags to work on the knowledge base as well

If none of the above is the case, please, let us know the steps you are following or macros you are using, so we can test the same here.

Kind regards,
Angélica