Change status when commented added

tmccamey

I'm trying to find out if there is a way to differentiate between reporter/customer or assignee/tech commenting on a ticket? RIght now my automation workflow shows:
When comment is made > status is = "waiting on customer" > transition issue to = "customer replied". 

The issue I am having is a assignee/tech will reply to a ticket with "waiting on customer" and it will change the status to "customer replied". 

SheshaChandra_ub80iu

@tmccamey , You can try the below automation rule.

When comment is made > status is = "waiting on customer" > if "User who triggered the event" is "issue reporter" >  transition issue to = "customer replied".