Adding customer doesn't send invite email

Question

Hi -

Trying to add our employees as customers to our IT Helpdesk project in JSM. I've added both an existing employee and a test account and neither received via this page and neither received an invite email.

I don't prefer this, but instead this is happening:

* send a support request from either account >
* a confirmation email is returned from IT Helpdesk
* click on "View request" in confirmation email
* Prompted to login

In addition I haven't found yet the right info yet that discerns between "adding people" from this page

And this page to add customers

Thank you!

Nick Savage_ct023v · Answer

@Jack Brickey - Thank you 👍

Jack Brickey · Answer

Are these customers currently users of Jira software possibly? You mentioned you added a test account was that test account new in your instance?

There are a number of posts on email notifications in the Community that you might search and the following might help - troubleshoot-email-notifications-in-jira-service-management

Nick Savage_ct023v · Answer

Thanks @Jack Brickey - Yes customer notifications had invited enabled; no change. Nothing in spam or elsewhere; checked both test account and existing employee.