How to copy the value of a field from an incident every time an incident is linked to it

Question

Good morning Community, how can I make a copy of the value of a field every time I link an incident to it? I want the value to be taken from the parent incident and that appears in the incident that was linked, I already tried this through the workflow without results, from the same way through automation, but I can't get the desired result, I can only do the reverse of my need

Magdalena Mileva · Answer

@Daniel Ebers

Thank you for this answer! It helps me to solve a similar problem to my instance!

I was reviewing so many JQL commands on how to copy a value and here is the answer!

Cheers!

Daniel Ebers · Answer

Hi @Victor Tobon

please beg my pardon for not understanding everything written in another language than English well but I somehow made a rule working.

It works on linking as well as linking during create. Please not that you can use any custom field, I tested it just with copying the Description over.

For Edit action it is as follows:

Please check if it is reflecting your scenario and test on your instance if this should be the case.

Happy to hear feedback!

Regards,
Daniel

Victor Tobon · Answer

Hello @Fabian Lim, and I echo what you follow me but and the rule is executed, but not always, sometimes it does not perform any action and when another incident is created that is linked it executes it for that and for the previous one, how can I modify my rule to run it for the newly created and linked incident, I greatly appreciate your support.