Not receiving emails after loosing email alliasses

Question

Greetings,

A few weeks (or months) ago we switched our office365 provider and during the switch all of our email accounts lost their .nl alliasses and were only reachable under our .com email account.

Most of our jira accounts have been made using a .nl account name.

I'm assuming that our accounts are now on a block/bounce list and i'm searching for a way to fix this.

Edit:

Stupid me obviously forgot to mention that we reinstated the .nl accounts and are now reachable again, but we still lack the emails from jira.

Daniel Ebers · Answer

This sounds something that could be caused by a block - have you already seen your site administrator in order to check if they have raised a request with Atlassian?

This is one kind of questions that rarely can be diagnosed from within Community, I am afraid.

Theun · Answer

Stupid me obviously forgot to mention that we reinstated the .nl accounts and are now reachable again, but we still lack the emails from jira.

Nic Brough -Adaptavist- · Answer

It's not about a list of blocked accounts, you've switched off the .nl aliases on your end, so the emails are being sent to inboxes that no longer exist.