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SLA creation - jql error

Ali_j7fqoz

Hi, I'm trying to create a time goal SLA and when I type in the JQL (issue type, incident AND Severity type and I choose any severity type from the preset drop down menu and hit save, I keep getting this error. 'The option 'sev-2' for field 'severity' does not exist. Even though it does exist and I chose it from the drop down..

Any idea what is going wrong?

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Jack Brickey

So severity is a custom field I am assuming. Is it possible that you have two severity fields and maybe one of the fields has that option and the other does not?

what I suggest is this, JQL advanced search window and include the specific project you’re dealing with here and select the sev-2 option. What are the results?

Ali_j7fqoz

Hi, Yes I believe it was a custom field I created. Although I checked the field list and there is only 1 'Severity' field and it has the description and preset dropdown I created. Also it must be selecting the correct Severity field as the JQL provided the drop correct drop down options.

What do you mean by JQL advanced search window? I'm quite new to JIRA..

Thanks!!

Jack Brickey

Click on the Quick search bar and then select advanced search. Enter a JQL something like this

project = xxx and severity = sev-2

Jack Brickey

Please also share your SLA details including the JQL that you were using

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