The message was rejected because it is a bulk mail

Kumar Elumalai

Hi Team,

When we send the mail from our mailbox it is allowing and creating the ticket in the Jira service management.

We have got the rejection message(The message was rejected because it is a bulk mail) while we send an email from our Solarwinds tool.

Kindly check and help me to resolve this issue.

 

Thanks,

Kumar

9551919713

Angélica Luz

Hello @Kumar Elumalai,

Thank you for reaching out to Atlassian Community!

This issue happens when emails are auto-forward or redirected and it generates the auto-submitted: auto-generated header and it causes Jira to reject those emails.

For more information about this, please check the ticket below. Also, vote and watch to receive updates from our product team.

• As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

It's possible to add domains to the allowlist, but it's not possible to disable the bulk filter, so emails with the header Auto-Submitted may still be rejected.

Please, go to Project settings > Email requests (company-managed project) or Project settings > Channels > Emails (team-managed project). On the top right, click on … > Manage allowlist.

Kind regards,
Angélica