nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

DKIM & SPF Entry Failures

James Nixon_fak3au

I'm using the Verify Email Domain Configuration feature to validate my domain for sending emails. I'm getting the below errors though.

It doesn't seem to give me anything to go off though. How do I fix this, and what should these values be?

**

DKIM the following records are missing

s1._domainkey.XXX.XXX,
s2.domainkey.XXX.XXX from the configuration

s1.domainkey.XXX.XXXs2._domainkey

SPF entry _spf.atlassian.net is missing from configuration.

**

Thanks for your help.

Accepted answers

Hello @James Nixon,

Thank you for reaching out to Atlassian Community!

In order to change the email address to send notifications from a custom domain, after verifying the domain, it’s necessary to configure SPF and DKIM records.

The values and steps can be found in the documentation below:

Configure Jira Cloud to send emails on behalf of your domain

Please, take your time to configure and test and let us know how it goes.

Kind regards,
Angélica

All comments

Hello @James Nixon,

Thank you for reaching out to Atlassian Community!

In order to change the email address to send notifications from a custom domain, after verifying the domain, it’s necessary to configure SPF and DKIM records.

The values and steps can be found in the documentation below:

Configure Jira Cloud to send emails on behalf of your domain

Please, take your time to configure and test and let us know how it goes.

Kind regards,
Angélica

James Nixon_fak3au

Many thanks for that Angelica

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management