Jira Service Management Portal Customers Accessibility

Question

From what I can tell, Site Admin access is needed to view the   Portal Customers list

Is that the only way to expose access to this list? We have Agents that would like to be able to validate accounts but we are hesitant to open up Site Admin rights just for that.

Mikael Sandberg · Answer

One way you could do that and not give everyone site admin would be to extract the information via the REST API and present it somehow to the agents like importing it into Insight (if you are on the premium plan).

There are a couple of customer apps in the marketplace, but I'm not sure if they can access the customer list across multiple JSM projects.

tommy_spyciv · Answer

Yeah, that's exactly the issue I'm trying to workaround.

The "Portal Customers" view provides a holistic list of all external accounts created and so it would be ideal to see this list, or a list like it without needing site admin level access.

Mikael Sandberg · Answer

Correct, the customer list is project specific, even if you have opened it up so anyone can register for an account. I have customers in one project that is no listed in the list. Also note that you control on the project level too if anyone can be added as a customer to the project or not. The global permission to allow anyone to sign up for an account does not automatically grant them access to all your JSM projects.