I would like to create a daily report that shows all the priority 1 and 2 cases that are currently pending/work in progress and show all the those tickets in 1 email
Hi @Ops User 2 - You can create a filter and subscribe to it.
JQL may look like priority in ('1','2') and status!=Done
https://support.atlassian.com/jira-core-cloud/docs/work-with-search-results/
Look at Share search results section
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