Carriage return between values in a field (using JQL)

Question

I'm running some automation that displays any items that were checked off for a custom multi checkbox. The default way it displays is each value separated by a comma. Ideally I'd like for each item to be displayed on a new line. Can I format it so it displays that way?

So right now I have:

Service {{issue."Services affected"}}

and when the automation runs and send the email it shows:

item1, item2, item3, item4

I'd like it to be:
item1
item2
item3
item4

Glenn Wyatt · Answer

The create variable method seems a bit much when you can easily use the join syntax: {{issue.Services affected.join("

")}} Result: item1 item2 item3 item4

Egor Zvorykin_4v3vnn · Answer

Here's how I did it

{{#issue."Services affected"}}Service {{.}}{{^last}}

The "^last" block (starting with `{{^last}}` and ending with `{{/}}`) is included for all elements except the last. Inside this block there is a newline.So for all the items except the lines the newline will be added at the end.

`{{.}}` signifies a current item when iterating.

Reference: https://support.atlassian.com/jira-software-cloud/docs/smart-values-lists/

Bill Sheboy · Answer

Hi @Dennis_H

A lot about using automation rules is experimentation, so I encourage you to try things to learn what does and doesn't work.  The documentation will not have all of the answers for every use case, so consider writing a rule, and if you have a problem then post that rule and the audit log for the community to offer help.

To do what I was suggesting, you could:

* use the Create Variable action to save the field.  This will convert it into a string with comma-separated values.  For example, you could name the variable: varServicesAffected
* next you can use the replaceAll() text function to substitute the commas for newline characters to produce the list.  For example:

Best regards,

Bill