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Can we restrict the creation of a request type by an agent?

Nawaaz SOHAWON

Hi,

Can we prevent agents from creating certain request types on the service desk? (from the "create" button)

Regards,

Nawaaz

Accepted answers

Ajay _view26_

Hi @Nawaaz SOHAWON

Greetings !

Can you specify if its the "ServiceDesk Customers" or the "Agent" who creates the Request ?

Usually its the "ServiceDesk Customers" who create new Requests from the Portal page, and Agents provide the necessary resolution for the Ticket in his Queue.

All comments

Ajay _view26_

Hi @Nawaaz SOHAWON

Greetings !

Can you specify if its the "ServiceDesk Customers" or the "Agent" who creates the Request ?

Usually its the "ServiceDesk Customers" who create new Requests from the Portal page, and Agents provide the necessary resolution for the Ticket in his Queue.

Nawaaz SOHAWON

Hi @Ajay _view26_

Hope you are well and thanks for your prompt reply.

I am referring to "Agents" (Service Desk Team) and also the creation of new Requests by using the "Create" button on the service desk itself.

Regards,

Nawaaz

Nawaaz SOHAWON

Create Request from Service Desk.png

Ajay _view26_

Hi @Nawaaz SOHAWON

I am doing good

Jira ServiceDesk doesnt support ability to restrict ticket creation for certain "Request Types". This is an open requested feature by lot of users. You can vote for the Issue so that Atlassian hopefully fixes it in the near future

https://jira.atlassian.com/browse/JSDCLOUD-195

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