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Workflow buttons are not visible for some issues

Syngenta Requests

Team,

One of our users has an issue of type story with 5 sub-tasks.

The workflow buttons do not appear for him to transition between statuses, although it appears in other stories.

1- The integrity checker solution won't work for us.

2- We cannot install/use any plugins in our system.

3- I checked and the user has all the needed permissions

4- The issue has status New with a Validator that user should have Create issue permissions which he does

5- There are no other conditions/validators.

Ideas for a permanent and valid solution?

Many thanks in advance!

Accepted answers

acc1211

So recently i have also ran into these kind of issue and this was due to database being corrupted . For me how i fixed the issue was if you go to the system from administrative tab . In system support you can find integrity checker > check for workflow integrity . Check mark all the field and then run it . Maybe this could solve the problem for you .

All comments

Airbus Driver

There have been some Community posts over the years about running into a similar issue but it seems like the one thing you may have not tried is to 're-publish the workflow'. Refer to this post and the solution that worked for the reporter - Workflow Transition Buttons Do Not Appear for All Tickets

Syngenta Requests

Hi Viggo,

Thank you for the very quick response.

So you are suggesting that I edit, pretend that I am making changes but make none and then re-publish?

Btw, I ran an integrity checker in case the below info helps:

ERROR: HRSS-957 - The workflow entry with id 491986 has an incorrect state. (JRA-4241)

Airbus Driver

This seems to be bug as documented in JRASERVER-4241 , however, according to most of the users, the problem was fixed by running the Integrity Checker. But, I understand that running the Integrity Checker did NOT fix the issue for you?

If not, you could try edit, pretend to make changes (make none) and then re-publish the workflow.

Syngenta Requests

Unfortunately, re-publishing the workflow did not fix issues either.

For the integrity checker, I did not click Fix because there are lots of similar issues in different projects and I am not sure what changes Fix will make to each so I cannot risk that.

acc1211

Syngenta Requests

The integrity checker solution won't work for us as there are many issues and I cannot risk running it without knowing what fix will be made for each of the issues in different projects

acc1211

you don't have to run it on whole instance , but on one individual field ie.., workflow integrity . you could try to do it after office hours and after getting a backup .

Syngenta Requests

Yes, I did for the workflow integrity alone which has 81 errors from different projects.

Taking a backup of all this is risky.

I hope there's a better solution.

Daniel Ebers

Hi @Syngenta Requests

reading through all the post I am wondering if the root cause has been clarified?
Do you know how it happens that the issues get into such "broken" state?

I had a similar issue these days - so I wanted to chime in and ask if you are able to tell the version of Jira running on this troubling instance?

Thanks in advance!

Regards,
Daniel

Syngenta Requests

Hi Daniel,

Well, the version we use is 8.5.1

No root cause has been clarified, this seems to be a Jira bug.

Sorry for not replying earlier, but yesterday as our weekend

Have a great day!

Best,

Shaimaa

Daniel Ebers

Hi Shaimaa,

thanks for clarifying. The bug I had in mind, https://jira.atlassian.com/browse/JSWSERVER-20770, does not match so your observation. It states:

This issue was introduced in JSW 8.11.0 and is not occurring in 8.10.1.

It was an idea, but it turned not out to be the same thing.
Sorry - this did not help.
Regards,
Daniel

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