Add external party (email) on a Jira Service Desk ticket to follow-up on communication

Jago Peeters

For one of my customers (that uses our Jira Service Desk as a client) I got the question if someone external could be involved in the communication on a certain ticket.

They are no JSD users, also don't need to add comments. Just to be in CC (for the email which includes the comment).

Is this possible? If yes, how can we achieve this?

Boris Berenberg - Atlas Authority

You could create a custom field with an email in it, and then reference that custom field in a notification in a third party app like our Notification Assistant for Jira so the email is notified the way you said.