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applicazione Jira per smartphone nessuna notifiche audio e pop-up, come fare ?

gennaro.balacco

l'applicazione Jira per smartphone (android 9), nonostante tutte le abilitazioni non emette nessuna notifiche audio e pop-up.

Inoltre nella "pagina" Notifiche , mi riporta sempre la dicitura << non è ancora successo nulla>> ma in realtà così non è.

Come è possibile risolvere questo problema ?

Accepted answers

Angélica Luz

Hello @gennaro.balacco,

Welcome to the Atlassian Community!

On the mobile app, currently, only four notifications are supported, so depending on the notification, it’s expected that you won’t receive a pop-up and sound notification.

Screen Shot 2021-06-21 at 15.06.56.png

Testing on my mobile using Android 11, it works normally, for example, when a ticket is assigned to me, changing statuses of tickets where I’m watching, and so on.

Can you please let us know what type of notification you are not receiving?

Kind regards,
Angélica

All comments

Angélica Luz

Hello @gennaro.balacco,

Welcome to the Atlassian Community!

On the mobile app, currently, only four notifications are supported, so depending on the notification, it’s expected that you won’t receive a pop-up and sound notification.

Screen Shot 2021-06-21 at 15.06.56.png

Testing on my mobile using Android 11, it works normally, for example, when a ticket is assigned to me, changing statuses of tickets where I’m watching, and so on.

Can you please let us know what type of notification you are not receiving?

Kind regards,
Angélica

gennaro.balacco

Hi Angelica, thank you for having responded to my report. For me and my team it is essential that notifications arrive correctly.
The 4 notifications are all enabled, exactly as I see from your screenshot but no notification arrives.
I am attaching screenshots of my smartphone. Also in the notifications page the message << Nothing has happened yet >> always appears even when there are tickets.

My smartphone is SAMSUNG NOTE 8 with android version 9.

Same thing happens to my colleague who has an IPhone 7 ios version 14.6 smartphone

I await your URGENT indications.

Thanks for your kindness and availability.

Sincerely

Angélica Luz

Thank you for the details, @gennaro.balacco.

Are you and your teammates receiving notifications via email or via Jira (through the bell icon on the top ) normally?

Are the notifications enabled on your profile in Jira (Profile picture > Personal settings)?

gennaro.balacco

email notifications arrive regularly.
what we don't get and what we need to enable are the audio and pop-up notifications of the APP installed on the smartphone.
notifications from APP must arrive on smartphone in addition to email.

Angélica Luz

Thank you, @gennaro.balacco.

On the mobile app, the notifications are limited. You won’t receive the same notifications as you receive via email.

Using Jira on the web, please, go to your Profile picture > Personal settings and select the option “You make changes to the issue”:

Screen Shot 2021-06-24 at 09.47.21.png

This is how the notifications appear on the app:

Screen Shot 2021-06-24 at 09.40.42.png

When someone assigns a ticket to you, makes an update on a ticket you are watching, or mentions you, the notification will appear on the mobile app.

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