Tagging the same person more than once in a document does not send notifications?

Colleen Cottone

I have found (I believe) that tagging someone in a document who is already tagged does not create a second email notification. Is this true?

For example, A document was created with team members A, B and C tagged. A few days later, updates were made to the document and the owner tagged team members A and B with questions. A and B were not notified of the new tags and they are not watchers so they did not see an update. Is this because they were previously tagged on the document?  

Bridget Maloney_sbinpw

Hi @Colleen Cottone ,

Yes that is the behavior.  The initial @ mention sends the alert, and following ones do not (because they were already mentioned).  However, additional @ mentions using Inline Comments or Tasks *will* send out an alert. 

Here's more info if interested: https://support.atlassian.com/confluence-cloud/docs/mention-a-person-or-team/ 

> The people you mention only receive a notification the first time you mention them on a page, but not for subsequent mentions.

Does that help? 

Thank you,
Bridget