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New status does not behave like the assigned category

Melvin Sng

Hi,

I have created a new status "Delivered" and assigned it under Done category. However, the ticket that is assigned "Delivered" status does not go under Done in the sprint report.

Any idea what could be wrong please?

Thanks a lot!

Accepted answers

carolyn french

Hi Melvin,

Did you check to make sure that the Resolution field is set? I know that affects other areas in Jira. https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

Jack Brickey

Which column is this new status mapped under. Be sure that it is in the last column on your scrum board.

All comments

carolyn french

Hi Melvin,

Melvin Sng

Hi Carolyn,

Thanks for replying. I have set that before I dropped this question. Apparently, it took some time to work. I refreshed my report a couple of times and the expected behaviour is observed.

Not sure why.

Jack Brickey

Which column is this new status mapped under. Be sure that it is in the last column on your scrum board.

Melvin Sng

Thanks @Jack Brickey

The issue is fixed now, but I'm not sure what changed.

carolyn french

Thanks for coming back to report it's working now - have a nice day!

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