Invite email not received

Question

Hi,

Invited user for our site did not receive an invite email. I tried resend it several times with no success.

Then I tried to remove the user and invite user back again but still no invite email received.

It is probably stuck in Atlassian Bounced list.

May I ask to check it?

Marcel Valko · Answer

Hi @Vero Rivas

we are still on a Free version of Jira with this site.

Setting everything now before turning into a paid subscription.

So, what I understood one-on-one customer support is not available for free version.

How to connect support?

Vero Rivas · Answer

Hi @Marcel Valko

Please open a support request at https://support.atlassian.com/contact/#/

Including your Cloud URL and the support team will be happy to help

Cheers