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Automating Jira Tickets from Slack Messages

Allison Troup

does anyone have a way to automate the creation of a jira ticket from a slack message and only a slack message? no typing, no buttons.

i had an idea if a message came through in slack from a customer regarding certain keywords that the bot could pick up (Ex: problem with ____ email) and make their message a ticket with predefined parameters (Ex: medium priority, assign to automatic, etc). does anyone have any resources i could look at to get this accomplished?

thank you

Accepted answers

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Vero Rivas

Hi @Allison Troup

Look at this posts, maybe can help you

https://medium.com/@trevor_atx/3-new-ways-to-create-jira-issues-in-slack-3c61ed9a4247

https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-slack/

https://support.atlassian.com/jira-core-cloud/docs/use-automation-with-slack/

https://www.jiraslackintegration.com/post/6-ways-to-create-jira-ticket-from-slack

https://confluence.atlassian.com/automation070/how-to-use-slack-messages-with-automation-for-jira-1014664546.html

Cheers

Allison Troup

thanks so much for the information!! i've looked at all of those and unfortunately they don't really match what i was looking for. i was looking to see if the jira bot for slack has a capability to recognize keywords and create a ticket from those, like slackbot can do.

Thomas Boudier [Adaptavist]

Hi Allison!

My team's just released an app called Workflow Steps for Jira, that lets you create Jira tickets from Slack with an emoji reaction on a Slack message:

https://jirasteps.app

It requires a tiny bit of setup in Slack's Workflow Builder but then it's very straightforward and convenient, we've got good feedback so far

Let me know if this can help?

Jovany

did you ever find a solution?

Ivan_He

Hi, my org is also looking for a tool to create a ticket in JIRA from a slack message automatically. Without having to type or push a button. We would like key words to kick the auto ticket creation process.

Any good apps/tools that can do this? Willing to also pay if it's fits our needs.

Mallory Rudolph

Hi Ivan, did you ever find a solution to this?

Ivan_He

Hi @Mallory Rudolph - I did not. I believe there are some integrations that you can purchase like clearfeed. My org is using the free JIRA action to create tickets from Slack to JIRA. However, this needs someone to manually tigger it.

Abhishek Jha_qtk4zi

Built an automation on EC2 to handle alert monitoring and ticket creation based on criticality, account wise prod hours and alert type.

Tech stack: PostgreSQL, Slack bot app, Python.

Abhishek Jha_qtk4zi

Hi @Ivan_He , I have built and deployed automation for Architecture alerts and automatically creates Jira ticket by checking the priority, avoid duplication and redirect to different team according to alertname. Along with it regular followup by adding leaderships in hierarchy every day.

vikram1092

Hi Allison,

I just released an app to do exactly that. It's called Skipper AI, it converts your Slack conversations to fully fleshed out Jira tickets.

http://tryskipper.ai/

How it's used:

Conversations: Tag "@Skipper" in a thread and it creates a ticket from the discussion.
Commands: Use /ticket or DM Skipper for quick ticket creation with simple details + images.

What it does:

Details: Writes a professional summary & description based on the context you provide.
Issue Type: Auto-detects this.
Epics & Sprints: It auto-assigns to relevant epics and upcoming sprints. You can also specifically request these.
Assignees: Assign tickets to team members by saying "assign to [Rob]" in your command.

We've been using it in our team at work. It's like having a Jira assistant, cuts down a lot of time for us.

Daniel Tan_uqzrm1

@Skipper, does not appear to work in any mesg. threads I've tried it in ...

Something about app has been disabled; is that a corporate security thing.?

How do I fix this.?

Abhishek Jha_qtk4zi

Hey daniel, try building automation. It worked for me in complex alert monitoring and ticket creation. It is working without any issue for about 72 customer accounts.

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