Platform: Platform is required error when creating a Jira bug or subtask

Question

We are experiencing this issue when we are creating a bug or a subtask in our project. We didn't have this issue formerly as we were able to raise the bugs as normal, however experiencing this issue since Saturday last week. Please can you help here as this issue is affecting two test teams.

Please note: we are filling in all the required fields in the ticket before we are creating it. Please refer to the above image. Thank you!

Santoshi Parulekar · Answer

Thank you Dirk for the prompt response. I will check this internally. Thank you.

Dirk Ronsmans · Answer

Hi @Santoshi Parulekar ,

Seems like someone (an admin) has made that field "Platform" a mandatory field in (most likely) the field configuration.

I'd suggest taking a look there and either making it optional again or verifying with who did this what their use case is