Our servicedesk registers issues from incoming emails. Customer accounts are autoregistered.
Some people never returns, or leaves the company their email is from. Some incoming mail is spam and phishing.
These have gathered for a few years now and one client with thousands of employees have asked us to review and remove their former employees that can no longer access the emails they registered with, and that they no longer wants to be able to access incidents from their ex employer.
What would be helpful?
- A feature to filter user accounts from when they last contacted us, or we contacted them.
- Or if their mail account bounces our messages
- And also the feature to remove, disconnect from or servicedesk project. Request them to confirm their accoutnts or that we could deactivate these accounts.
What possibilities are already in place?
Which ones would be suitable, possible or impossible to develop?
Kindly
Jim
