Ways to clone / copy issues from Service Desk to Jira Project

Question

Hello! Can someone please provide a list of methods to automate the migration of content (including custom fields) from a Service Desk ticket to a Jira Company / Classic Project?

Please note:

* any 3rd party integrations are likely off the table due to possible data / security concerns
* I am open to JSON solutions
* I have tried 3 different automations already, none were successful

If you have any questions, let me know. Thanks in advance!

Dave LIAO · Answer

Ahhh, that may complicate things! Let me check with folks who have more Team-Managed experience for their thoughts.

Michelle Chu_idhw5g · Answer

It's all information from custom fields. The Service Desk project is Next Gen / Team, the Jira project is Classic / Company.

Dave LIAO · Answer

@Michelle Chu - what information isn't migrating over from the JSM project to the other Jira project?