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Adding a label to stories

Tanya Maslach_f66nt3

Hi everyone,

Trying to add a new story label (Done, QA approved, In Progress, etc) and not remembering how to do this.

I think my language may not be the same as Jira's.... is it a "Category" I'm adding?
Could be source of my problem when trying to search for solution.

I'm trying to add labels, like these:

Screen Shot 2021-06-14 at 9.47.53 AM.png

Can someone help with the steps to do so?
Thank you!
T

Accepted answers

All comments

Niranjan

Hi @Tanya Maslach - I believe that you are referring to a workflow transiton/status.

https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Tanya Maslach_f66nt3

Thank you.

There were a few steps there I thought would help in solving this problem, but they didn't work after I implemented them.

Namely, I added another "transition" step (Discovery), but it does not display in the label for a ticket.

Here is the added step in a "Workflow":

With other labels (To do, In Progress, done, Ready for QA) below --

Screen Shot 2021-06-14 at 10.43.12 AM.png

Tanya Maslach_f66nt3

I also had added a "Status", but it did not appear in the new Status labels in our software project.

Tanya Maslach_f66nt3

Example:

I added a new Status. See below screenshot.

Screen Shot 2021-06-14 at 10.48.52 AM.png

But it's the "Category" that I need - in that screenshot, the actual label is "In Progress", and I need a new Category.

Ugh.

Trudy P Claspill

Hello @Tanya Maslach

There are two concepts here:

1. Statuses

2. Status Categories

Statuses are the values to which you set an issue. These are customizable.

Status Categories are ways of grouping similar Statuses together. These are not customizable.

JIRA has built-in functionality based on the Status Categories that is not designed to encompass customization of the Categories.

There are a few ways to add a Status.

1. You can create a new Status via Settings > Issues > Statuses. This does not automatically add the Status to any workflow, and you would not see it available for Status Changes in your issues.

2. Add a new Status value while editing a Workflow. That will make the Status available in that Workflow. When done this way, the Status will be available in the projects where the Workflow has been included in the project's Workflow Scheme, and within those projects it will be available to the Issue Types to which that workflow has been applied.

Can you explain the problem you are trying to solve, that you think would be solved by a new Status Category?

Tanya Maslach_f66nt3

Thank you.

Yes -- allow me to explain.

The four categories do not fully communicate, in a way our team requires, the nature of the ticket/or issue.

For instance, when a ticket is in "Research" or "Customer Discovery" mode, work is being done but is differentiated from more typical software development effort (code being written on a specific user story).

We considered using the generalized "In progress" status for the ticket, but it did not differentiate WHAT was in progress.

So our team wanted something that was more clear, without having to add more and more Comment threads into the ticket.

We had successfully added a new status "QA approved" at one point, but doing so again has seemed extremely challenging. So I came here for some additional support on how to do so (again).

Thank you for your reply.

Trudy P Claspill

Are you clear now on how to add a new Status to the system, and to the workflow for your specific project? Or do you need additional help with that?

Tanya Maslach_f66nt3

I did add one, but it does not show up in our Tickets - so our team can not select it when we need to.

So -- problem I was trying to solve is not yet solved.

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