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I've unselected any comment update notifications but am still being emailed with comment updates?

Hello,

It's day 1 of working alongside our warehouse using JIRA for any issues with orders. This is connected to Zendesk so we can effortlessly escalate issues via JIRA. However, I have made all notifications primarily off except a few as you can see below:

Screenshot 2021-06-14 152244.png

For some reason our warehouse are being notified when either us or a customer updates the Zendesk ticket. How can I turn this off please?

Thanks!

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to be clear this is JSW and not JSM correct? are the undesired notifications coming from Jira or Zendesk?

Yep Jira Software, and from Zendesk but pushed through Jira like so - here's what the email looks like (edited out body of email)

Screenshot 2021-06-14 154359.png

that seems to be from ZD not Jira.

The email is from jira@xxx.atlassian.net

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