Not getting email notifications

Becky Chittick

Hi Atlassian! 

I changed my name from Rebecca -> Becky in Jira. I also switched my email from rebeccac@evanshunt.com -> beckyc@evanshunt.com. and now I no longer receive email notifications. It also asked me to change my password. 

 

Any advice? I need to receive email notifications in order to do my job. 

Carlos Garcia Navarro

Hi Rebecca, 

Did you follow these instructions to change the email address: https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Can you check the Notification helper to see why you may not be getting notifications?:

https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html