JSM Service widget: Something went wrong. Sorry, try again later

Question

If I go to project settings and navigate to Widget menu I get this error message

"Something went wrong. Sorry, try again later"

The request payload ist "addonKey: "com.atlassian.servicedesk.embedded""

The response is "[Failed to install system Connect add-on with key com.atlassian.servicedesk.embedded.
Error: INSTALLATION_ERROR - There was an error when installing the add-on.]"

Any ideas?

Angélica Luz · Answer

Hello @Michael Ford,

Welcome to Atlassian Community!

Checking the logs of your site, I found the same errors:

Error contacting remote application at 'https://jsd-widget.atlassian.com/installed' 401:[Unauthorized]:{"status":401,"error":"None","message":"","timeStamp":"Wed Jun 16 00:31:13 UTC 2021","trace":null}

Also, uninstalling and installing again show some errors and only our dev team can fix it.

Since you are using Cloud free site, I’m creating a ticket on your behalf to escalate it internally.

You will receive a notification about the ticket creation and I’ll let you know when I escalate it.

Kind regards,
Angélica

Andreas Pfeiffer · Answer

The development fixed the issue for me. I think there is nothing you can do by yourself aside of creating a support ticket

Michael Ford_g8mu55 · Answer

Hi, I am also getting the same issue. When I review the logs I am also getting the same POST error message when I follow the steps that @Andreas Pfeiffer outlined.