How to update a custom date field on existing issues to the Create date plus 3 business days?

Katherine Lisman

I created a custom field "SLA Date" and want to populate this field on existing issues based on another custom field's value ("Severity Level"). 

I'm attempting to do this using the following Automation Rule:

When: Scheduled

    Every 5 minutes

For Current Issue

    Severity Level equals

           S2

Then: Edit issue fields - SLA Date - {{issue.createdDate.plusBusinessDays(3)}}

 

I've also tried: 

{{issue.created.plusBusinessDays(3)}} and

{{now.diff(issue.created).plusBusinessDays(3)}}

 

However, when I publish the rule and choose to "Run Rule", the SLA Date field is not updated.

I want to calculate this date for an S2 to be the date the issue was created plus 3 business days.

I have researched a couple of help pages, but can't seem to figure this one out (page 1, page 2). 

Thank you in advance for your assistance!

 

Trudy P Claspill

Hello @Katherine Lisman 

I suspect that your rule doesn't know which issue to act upon.

When you add the Branch condition and you select "For Current Issue" then the rul must have already selected an issue with a previous condition or trigger, from which it can identify the Related Issues upon which you want it to act in the branch.

Try using the JQL option for the Branch condition, and specifying a JQL to select 1..n specific issues to try your rule against.