How to import issues from csv file for an Insight Object type custom field.

Question

Hi all,

I have a use case in which I have an insight object type custom field in create issue screen of my JSM project.

When I try to create bulk issues using csv import, there is an error that "Did not have expected format". Can anybody help me on this please.

Please find the Screen Shot attached.

Thanks & Regards,

Ganesh Kumar

Anderson Baum Barbosa · Answer

I've followed the steps here https://confluence.atlassian.com/jirakb/how-to-bulk-update-insight-objects-custom-fields-via-external-system-import-1114804281.html and was able to import that custom field successfully.

I concatenated the workspace id with the object key (e.g. if the object key is SYS-1234 you should use 1234). This is what's going to look like:

c31785fc-7034-4281-814c-47e16553bce7:1234

Beth Starr_ozjkiw · Answer

You need to have the workspaceID and key to import Insight custom field data via csv.

https://confluence.atlassian.com/jirakb/how-to-bulk-update-insight-objects-custom-fields-via-external-system-import-1114804281.html

Matteo Vecchiato · Answer

Any solution on this?