An active User's email address changed and now the person shows up twice when '@' mentioning him

Greg Moore_w9o7ur

The old/original user name that shows up when '@' mentioning this user doesn't send an email to his current address. He never receives an email. He's only listed as a user once. Not all issues have this behavior, it's mostly the older ones from when he had the original email address. How can I eliminate the old user from appearing as an option to '@' mention?

KellyW

Hi @gre,

To rule out this being an internet browser cache issue, please test this in Incognito/InPrivate browsing session and see if issue persist.

If so, try running the following REST call to clear the user cache:

curl -X DELETE -u username:password http://jira.domain.com/rest/internal/1.0/cache/app

  Make sure to run the DELETE outside of business hours to avoid any user impact, and adjust to command with your Instance base URL and any admin user account and password.

Regards,

Kelly