Customer CSV Import

Peter Vane

Hi

New to Jira.

Have imported existing tickets from old system. Used the Reporter field to import the email address of the customer (all external customers and I have allowed them access)

All of the emails have turned up in the project but the Reporter field in any ticket shows Anonymous.

Can anyone guide me - should I look at the import process again or is that expected behaviour.

Thanks.

Joseph Chung Yin

@Peter Vane -

Welcome to the Community.

Have you verify via Administration that those users exist in your new system? If not, you will need to get those users accounts created.  I believe once you created those users accounts, then the issues should reflect the reporter properly.

Here is a link on how to bulk add customers - https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-bulk-add-customers

Ideally, you would add customer first then conduct your bulk issue tickets import.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.