Unable to Change Public or Full Name

Question

Hi all,

I came across the problem that I am unable to edit my Full or Public Name in my account settings.

Getting an error message "We couldn't update your public name".

Any suggestions?

Dave Mathijs · Answer

Hi @Jeremy Joseph ,

You account might be managed by your organization.

Have a look at the following article and ask your Org Admin to make the necessary changes.

https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/

Best regards,

Dave