Is there a way to get the date of a status change, not the status category?

Angela Trigg (Quarles)

Thought I was clever and did a script in Integromat to notify people who still had a status set to a specific kind after two weeks. However it notified someone whose status only changed today. Now I see that even though the previous and current status are different, they're both in the same status category and so the date of status change didn't update. Is there anything that tracks the actual status and not just the status category?

Joseph Chung Yin

@Angela Trigg (Quarles) -

Hi Angela:

In Jira/JSM, WF statuses are associated with 3 categories (TO DO, IN PROGRESS, and DONE).  I am sure you already know that. 

By default, when issues move from status to status, you can find the time via the issue's activity log (i.e. Activity tab).  At our env, we have created custom fields to store the date/time when an issue moves from one status to another status.  However, it depends the need of the users/team - Example:  The team wants to track when an issue moves from Open to In Progress status for project A.  We customized project A's WF on the appropriate transition via post function to capture the date/time when the above event happened.

The drawback of the above implementation is that this need to be done as per individual project  basis. 

Your other two options are - 1) develop custom programs to obtain the status transitions date/time looking at issue's history; 2) research in the Marketplace for possible third party add-ons.

Hope this give you some ideas.  

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.