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Close software/ business project tickets with automation

Gerda Tilk

Probably the answer is listed somewhere already but I wasn't able to find it

So we want to set up automatic closure of tickets for a business project in jira.

The rule should be that if it is in any status - not updated for the past 10 days - ticket closes automatically

Is it possible to set this up?

Thanks

Gerda

Accepted answers

Callum Carlile _Automation Consultants_

Hi @Gerda Tilk Yes this is possible

What I would do is set up a rule with a scheduled trigger, which is set to tun every day (e.g. 9am ever day). Within this scheduled trigger, you are able to add a JQL which will action all of the issues found as part of the schedule.

Within the JQL, you will need to include updated < -10d, and you can add any other issue type or other statements if needed. You can then use the Transition Issues action to close these issues.

Hope this helps!

All comments

Callum Carlile _Automation Consultants_

Hi @Gerda Tilk Yes this is possible

Within the JQL, you will need to include updated < -10d, and you can add any other issue type or other statements if needed. You can then use the Transition Issues action to close these issues.

Hope this helps!

Bill Sheboy

Hi @Gerda Tilk

Do you mean no updates at all or just no status changes?

If want to check status changes you could use this JQL in your rule, replacing your project and whichever statusCategory values you are interested in checking.

project = myProject
 AND statusCategory IN ("In Progress")
 AND NOT status CHANGED AFTER -10d

However, do you want to just close those tickets, or abandon them? If abandon, you may want to add a comment or some other indicator that the work was abandoned rather than completed.

Best regards,

Bill

Gerda Tilk

Thank you, it worked

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