Is there a limitation on reading records from Insight?

Question

Hello,

We have a use case where we need to read multiple (over 500) records from Insight into a JSM dropdown. The custom field created for this shows just the top 50 records (sorted in ascending/ alphabetical order).

If there is a limitation as such on the count of records who h can be read and displayed, need to check and confirm.

Also, kindly provide suggestions to overcome this.

Thanks

Gaurav

Fabian Lim · Accepted Answer

Hi Gaurav,

We face the same issue.  To ensure that users understand, we add a description to the customfield, where we tell them to search for the object by typing on the "magnifying glass" or start typing the name of the object.

Gaurav_0av1h6 · Accepted Answer

Hello,

The scenario where some records are showing up on the Issue Create screen and are not found even with the search functionality is a bug and is being tracked via JSDCLOUD-9911.

The records are available on the user portal and can be leveraged.

Thanks

Gaurav