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Unable to receive JIRA ticket

Hello Team,

We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/
We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox.

But today we are facing issues. We receive emails in the mailbox of our Gmail account but the JIRA ticket is not generated.

Awaiting your response as soon as possible.

Thanks.

Accepted answers

Hello @Liam

Thanks for the response.

The issue got fixed, this was due to the email account validation issue.

Regards.

All comments

Are you getting any errors in your Jira log?

Thanks,

Liam

Hello @Liam Green

Could you please let me know from where we could get those logs?

Kindly guide me.

Thanks.

If you click Project settings > Email requests > View logs it will show your email logs.

Thanks,

Liam

Hello @Liam

Thanks for the response.

The issue got fixed, this was due to the email account validation issue.

Regards.

Glad it is sorted

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