nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Queries submited by email

Paulo Barbosa_6uyq85

Any queries submitted by email are not being received on the Jira Service Management Portal.

Are we missing any customisation?

Accepted answers

Liam Green

Hi @Paulo Barbosa

Welcome to the Community!

Is this an email you've set up, or the one the Jira provides?

Thanks,

Liam

All comments

Liam Green

Hi @Paulo Barbosa

Welcome to the Community!

Is this an email you've set up, or the one the Jira provides?

Thanks,

Liam

Paulo Barbosa_6uyq85

it's the default email account. I see in the logs the error message "Signup is not currently available"

thank you!

Paulo

Liam Green

Could you get a screenshot of the error log and also of the email settings page please?

Paulo Barbosa_6uyq85

See below as requested.

Paulo

email log failed.PNG

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