Dear Sir or Madam,
I'm writing with a request about a fault that I was trying to solve but I need some additional information regarding Request type of an issue which is a Service Desk project.
Our client requested that they need Request Type of an issue created via email to be set as Problem, not Email request. As an example below (shown in the picture), I created Request Type manually:
While selecting this type of parameter, the issue for some reason isn't created. In Email request section I chose this Request type I created:
Although, It says Email channel is enabled but we still don't receive issues:
I checked the mail flow settings - it says that the email is delivered.
Could you please guide me through any necessary steps I have missed? Are there any additional steps that I need to proceed with?
