"To" field for triggering an E-mail Notification is not taking the "Assignee" value of an issue.

Question

Hi all,

Im working on  an automation rule for triggering an email notification depending on some filter criteria for some issues.

there is an error in the audit log.

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

Can someone tell me why this is happening.

Rhys Richards · Answer

Hey,

i have the same issue, all my tickets have assignees and the audit file says "

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."really odd this

Daria Pavlova_4hhye4 · Answer

Hi! I have the same issue with my Rule but al tasks are 100% assigned, the automation just won't see the field info. What can be the problem?

Daniel Ebers · Answer

Hi @rish_kr221

for using the Assignee it should just work according to the hints from Curt and Callum.

In case you would be using a "team-managed project" alongside with a people field it might be you are running into this effect: https://jira.atlassian.com/browse/JSWCLOUD-20774
I don't assume this matches with your case but in case you could confirm Community members might be able to advise further.

Regards,
Daniel