Automation to set one field clears another

Kathy Barton_wvkx7h

I have 2 rules set up in Automation for Jira:

1. On create, set a specific field, based on a value in the parent, for specific issue types
2. On create, set a specific field to TRUE for all issue types

When the second rule runs, it clears the value set by the first rule. 

Does anyone know how I can prevent that from happening? I can't find anywhere to specify the order in which the rules run. 

 

UPDATE: I tried combining these into one rule but the result is the same.

Bill Sheboy

Hi @Kathy Barton 

You are most likely running into timing/race-track conditions for your rules.  The created issue trigger seems very susceptible to this condition...at this time.

You could try this to work-around the issue, combining to use one rule.

• Trigger: issue created
• Action: re-fetch (to fully re-load the issue as it may not be ready at trigger time)
• Action: edit issue to set your field for ALL issue types (from your rule 2)
• Action: re-fetch to reload the results
• Condition: to check for the issue types to update (from your rule 1)
• Action: edit issue to update values from the parent

Best regards,

Bill