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Assigning ticket to user group

Hema Kalbagilmath_nthb84

Hi ,

I have created user groups and assigned few users to user group. But I am unable to assign a ticket to user group.

My intention is to have groups like L1 ,L2 and L3 groups. If I assign ticket to that group . That ticket should be visible for all users of that group.

Please let me know if it is possible and how to do this.

Thank you.

Hema

Accepted answers

Joseph Chung Yin

@Hema Kalbagilmath -

To the best of my knowledge that issue can only be assigned to an actual account (user account), and issue assign to a group is not possible in Jira/JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Hema Kalbagilmath -

To the best of my knowledge that issue can only be assigned to an actual account (user account), and issue assign to a group is not possible in Jira/JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Jack Brickey

Correct zero issues are meant to be assigned to a single user or to a user account not to a group

Nic Brough -Adaptavist-

In JSM, you should usually be using queues to represent "people who should pick up the next issue". For non service desk stuff, you tend to use boards to represent things a team needs to pick up. You should never assign an issue to a group or team directly, the assignee should always be the one single person who should be dealing with it, never, never, never more than one person.