how can I manage the task assignment and delegation based on the employee attendance

Question

How can I got the following functionalities in Jira service management or other add-ons

* Eg: Incidents/tasks must not be assigned to the resource when he/she is on leave.
*  Linkage to HRMS or AD for Hierarchy detection for alert generations and approval cycles.
* Functionality to delegate, module wise, to subordinates while going on leave, including alerts.

Aya AlJboor · Answer

thanks @Ajay  _view26_

Can I use Opsgenie "On Call management" for different issue types ( other than incident)??

Ajay _view26_ · Answer

Hi @Aya AlJboor

Welcome to the community.

You could use Opsgenie On-Call Management & Escalation feature to achieve the use-case

https://www.atlassian.com/software/jira/service-management/whats-new/jira-service-management-powered-by-opsgenie