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Stop email replies going to customer

Chris Pagel

Coworker emails me about an open support ticket. I reply back, right?

Wrong!!!

my reply along the lines of "hey we have a problem here, let's discuss it" goes to the customer "Oh, S&*t"

jean luc face palm.jpeg

How do I stop email replies on support ticket comments/mentions from going to the customer?

Please tell me there's a setting to turn off this horrible assumption on Atlassian's part...

Comments

Ismael Jimoh

Nope there’s not. You have to open the ticket and leave an internal comment.

The application doesn’t have a way of recognising that a comment via email is meant to be internal.

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